Guest post: How to determine the success of collective workspaces

Two people meeting around a MacBook Pro

Coworking spaces are all the rage, from Bangkok to Bali. But before you start the next digital nomad hotspot, how do you measure their success? Rae Steinbach provides an answer in this guest post.

Coworking spaces are increasing in popularity. Once the domain of small startups and entrepreneurs, major companies like Verizon and IBM are now experimenting with this office layout.

Measuring the performance of these spaces requires an approach that matches their uniqueness. You can’t rely on the same KPIs that you would when measuring the performance of a typical office. Similarly, using traditional enterprise performance management systems will be relatively ineffective in a coworking space. You need to modify your approach to fit this new setting.

To leverage a coworking space to its full potential, apply the following KPIs. They’ll provide you with a clearer understanding of how a space is performing, and what you can do to address potential weaknesses.

Focus on Workstations

In coworking spaces, you don’t want to focus simply on the cost per person. Instead, you should measure the performance of dedicated workstations. Keep track of their usage throughout the day. Specifically, focus on the following KPIs:

  • Daily Peak Utilisation – The highest number of people using a dedicated workstation at the same time on an average day.
  • Daily Peak Utilisation by Business Unit – The maximum number of people from specific business units using a space each day. This makes it easier to determine which companies take advantage of a space in the most efficient way possible.
  • Frequency of Peaks – How often over the course of a month the workstation reaches its monthly peak. By identifying trends, you can better predict how, when, and why certain individuals and groups use a space.

Track Collaborative Uses

There are several different types of spaces within a coworking office. Some merely consist of individual desks. Others include conference rooms and dedicated workstations. These areas allow larger groups to work together on projects.

Understanding how often people and business units take advantage of these collaborative spaces will help you better understand their value. If the collaborative areas appear to be in high demand, you may want to improve the office by making more available. On the other hand, if they’re not being used often, some might be more effective as areas for individuals to work.

These KPIs are relatively easy to track. Every month, review how many times conference rooms were booked. You should also keep track of collaborative workspace usage. If your coworking space offers communication tools, like video-conferencing rooms, find out how often they’re employed as well.

This information will let you know whether your coworking space is more attractive to individuals and small groups or larger teams.

Monitor Tenant Churn

According to a recent survey, 75% of teams using coworking spaces indicate they are likely to continue using the same space for at least another year. That’s an encouraging statistic. Reducing tenant churn should be a key goal of anyone operating a coworking space; the less time spent trying to attract new tenants, the better.

That said, while the 75% average may be impressive, there’s always room for improvement. Tracking the right KPIs will help you identify what steps you can take to further reduce tenant churn. The following are key metrics worth paying attention to:

  • Number of new members per month
  • Member Retention Rate – Percentage of members who renew each month
  • Conversions and Average Member Lifespan per Marketing Channel – Which marketing channel is most effective at getting a tenant to sign up for a space? Which marketing channel boasts the highest average member lifespan?
  • Cost of Acquisition per Marketing Channel – How much it costs to acquire a new tenant per each marketing medium

These KPIs give you a clear view of how successful your marketing efforts are at attracting new tenants. You can use insights gleaned from them to devote your resources to the most effective channels.

Pay attention if your member retention rate drops below 75%. If you’re falling below the average, it means you need to take steps to ensure the coworking space better serves your customers. Along with measuring KPIs, you could simply distribute regular surveys to your customers. Ask them what you can do to improve the space. Their feedback will make it easier to plan an effective strategy and make adjustments to the environment.

Planning Ahead

Recent statistics indicate that the percentage of coworking spaces that make a profit is steadily increasing, while the percentage of coworking spaces that lose money is dropping noticeably. As more and more organizations embrace the collaborative benefits these spaces offer, they’re likely to become even more profitable.

That’s why it’s necessary to track certain KPIs regularly. You need to know how your space is being used in order to maximize your revenue. That said, with major companies giving coworking spaces a try, it’s also important to anticipate how future tenants will use them.

The needs of your current tenants may shift as you attract larger businesses. Monitor KPIs vigilantly, and you’ll be prepared to make the necessary changes to accommodate new clients when they arrive.

Rae Steinbach is a graduate of Tufts University with a combined International Relations and Chinese degree. After spending time living and working abroad in China, she returned to NYC to pursue her career and continue curating quality content. Rae is passionate about travel, food, and writing, of course.

More Millennials want to work abroad…but London is the most attractive city worldwide

Australian beach with skyscrapers

We might not want to study abroad in great numbers (a pity, as there are wonderful experiences to be had), but all that appears to change once we enter the workforce. Brits are reportedly more willing to work overseas than ever.

Maybe it’s Brexit, or the fancy Instagram pictures posted by travel influencers (faked or otherwise). Perhaps it’s the price of a London pint. Or it’s all three. Whatever the reasons, there has been a significant increase over the past four years in British workers’ willingness to work overseas, according to a new report by Boston Consulting Group and totaljobs.com.

The study called Decoding Global Talent looked at the job preferences and mobility of 366,000 workers across 197 countries worldwide, including their willingness to relocate for work. The percentage of respondents wanting to move abroad in Britain showed the biggest increase of any country worldwide, jumping from 44% in 2014 to 62% in 2018.

This is especially true of Millennials under 30 or Brits with advanced degrees: 73% would leave for a job elsewhere. As for where they would like to move to, it’s the usual suspects: Australia is first, while the US, Canada and Germany are also popular destinations.

In an interesting twist, the same survey shows that the most appealing city worldwide for global workers is none other than London, ahead of New York, Berlin, Barcelona and Amsterdam. The report cites the British capital’s

rich history, abundant old-world charm, an international and diverse population, and, not incidentally, an electorate that voted by a three-to-two margin to stay in the EU.

Right – Brexit (again).

Could you be the Choson one?

Pyongyang skyline

Keen on seeing a part of the world that is a little different from the usual? How about North Korea? Yes, everyone’s favourite foe. Most people get no further than the DMZ, excitedly sharing the “experience” with their Instagram followers.

If you apply today, Choson Exchange can get you in on an official visa this August, meaning a line on your CV like no other. Registered as a non-profit in Singapore (where of course the North Korean leader and Trump recently signed something vague, shook hands and grinned boyishly before the world media), Choson Exchange offers business training to ambitious people in the DPRK – and is looking for experienced professionals to provide it.

The organisation’s next trip is over 18 – 24 August 2018, and  includes site visits in Pyongyang to understand entrepreneurship in the DPRK and a three-day workshop to help local business people succeed. Applications close on 15 June (today), which includes a “donation” of 2,200 USD (about 1,600 pounds), though flights and accommodation are paid for.

As for what Pyongyang is actually like as a place to visit, Choson Exchange have helpfully shared tourist attractions that include a local brewery (wow), the Pyongyang Circus (why not) and Gold Cup Food Processing Plant (I’m in). There’s also the famous Ryungong Hotel that looks a little like the Shard, and I hear the cold noodles are rather nice.

But tourism aside, the key question on most people’s lips is: is North Korea safe? It’s fair to say that country doesn’t enjoy the best of reputations. Choson Exchange have answered this more and on their FAQs page (apparently you can wear blue jeans, so don’t worry about that). On a side note, many countries that have a dreadful reputation aren’t actually that unsafe – you’re probably more likely to be a struck by a falling window pane on the streets of London.

But while it all sounds like a bit of an adventure, it’s wise not to do anything silly – something that many Brits have a habit of doing, whether shagging on a Dubai beach or going on a drunken rampage. Which is why it’s sensible to heed FCO advice on North Korea:

While daily life in the capital city Pyongyang may appear calm, the security situation in North Korea can change with little notice and with no advance warning of possible actions by the North Korean authorities. This poses significant risks to British visitors and residents.

You should follow the political and security situation very closely and stay in touch with your host organisation or tour operator.

That’s a green light to me (go, but don’t do anything stupid). You can apply today on the Choson Exchange website.